This
Frequently asked Questions page has been created to
help you with any queries you have on our service.
Please read all the questions carefully, they cover
most queries, if you have any other questions then please
feel free to E mail them to us on info@bike-direct.co.uk
we will be pleased to assist
Bike-direct
is the easiest, safest and most direct
way for you to shop, sit back and invite our shopping
world into your home, we will make your shopping experience
a pleasurable one.
How
do I know what size bike to buy?
When can I have it?
How much is delivery?
Do I need
to assemble my new bike?
Can I have a brochure?
Do I get a warranty?
Why buy on-line?
How to buy?
Taking a
Bike by Plane or Train?
Terms and Conditions?
How
do I know what size bike to buy?
This sizing table is meant as a guide only.
Most of the Children's Cycles recommend an age range
in the description, and sometimes an inside leg measurement.
Note:
The Haro specialist range are one size only due to their
nature. Therefore there is no need to use this guide.
This also applies to most of the BMX models featured.
If
in doubt please e-mail us
 |
Your
height |
Inside
leg |
Recommend
Frame
size
(ins)
|
| cm |
ins |
cm |
ins |
| 156
- 165 |
5'1"-
5'5" |
71
- 75 |
28"-
29.5" |
16"-
16.5"
|
| 166
- 172 |
5'5"-
5'8" |
76
- 80 |
30"-
31.5" |
16.5"-
18"
|
| 173
- 180 |
5'8"-
5'11" |
81
- 85 |
32"-
33.5" |
17"-
20"
|
| 181
- 185 |
5'11"-
6'1" |
86
- 89 |
34"-
35" |
19"-
22"
|
| 185+ |
6'1"+ |
90+ |
35.5"upwards |
22"+
|
Top
When
can I have it?
It
will take seven days usually to deliver to mainland
Britain. If this is not the case then we will notify
you by E mail. Sorry but we cannot currently deliver to other countries.
Top
Are
credit card transactions really secure?
The
big Internet / E-Commerce question, the answer? YES.
We use the most secure method of data encryption available.
This means that your card details are transported safely
to our secure server for authorization, more secure
than any high street store offering credit card transactions
via a phone line.
Top
How
much is delivery?
Delivery
of bikes in the mainland UK is £8! For orders
under £50 we charge £5
Top
Do
I need to assemble my new bike?
The
bikes are delivered partially assembled. In order
to transport your cycle safely some of the items are
removed.
Full instructions are included with every bike and minimal
skills are needed just to follow the simple steps. However,
please contact Bike-Direct if you have any questions
concerning this process. Safety is our No1 priority.
Can
I have a brochure?
Im
sorry but we dont give out brochures, our site is intended
to be our catalogue.
Top
Do
I get a warranty?
Yes.
Buying a bike from us is the same as buying a bike from
a High St retailer. All cycles are covered by full manufacturers
warranties. Full warranty instructions are enclosed
with every bicycle.
Top
Why
buy on-line?
Simple,
you save because we have minimal upkeep.
As an internet company we don't have a showroom to upkeep
and we don't have sales staff to pay. Due to this we
don't need to make as much profit on the sales of the
bikes.
It also leaves you free during your leisure time, to
do what you should be doing, enjoying yourself.
Top
How to buy?
1. Use the "search panel" to select your prefered bike.
This is a very advanced search engine, it is possible
to 'over narrow' your search, so be careful and reset
the fields when carrying out a subsequent search
3. When you have found
the item that you want, click on the "Buy me"button. You will see the item(s) in
your shopping cart, if you wish to add more items click
on the search button to locate your next item. If you
click the 'Shopping Basket' button on the left at any time
you will be able to see and edit the items that you
have in your shopping basket.
4. When you've got all
the items you want, click the Order button. You will
be asked for some information including your name, address,
telephone and credit card number. We take all major
Credit and Debit cards.
5. If you import the cycle
into your country, you are liable for the import duty
and / or any other fees imposed by that country.
Top
Taking
a Bike by Plane or Train?
It's easier than you think to take a bike by plane or
train. Some Train Operating Companies have relaxed
rules on carrying bikes, and abolished charges. On long-distance
routes you have to pre-book your bike and pay £? per
journey either at a staffed station , or very much quicker
and easier by phoning one of the credit card lines such
as Virgin Trains on 0345 222 333 or GNER on 0345 225
225, or interactively over the net from The
TrainLine (we like this option). The CTC
have a good information sheet for members but
you'll have to join them first.
Air operators seem to be much more relaxed about taking
bikes, but check with them first.
Top
Terms
and Conditions?
| Who
are we? Clist
and Rattle Ltd have been trading since 1922, we
have used this wealth of knowledge and trust to
form Bike-Direct, you can be rest assured we will
be around a lot longer than some of our competitors.
If you need more info please mail us on info@bike-direct.co.uk |
|
|
Purchasing,
could not be easier. Simply browse our Catalogue,
and click the buy me button, add as many
items as you wish, when you have finished your
selection, click on "Order" and you
will be asked for a few details, including delivery
address.
We accept credit card payment. If you are shopping
from North America or anywhere else, place your
order, your credit card company will convert the
transaction to US Dollars or your own currency.
We accept Visa, Switch, Solo and MasterCard. Backordered
items are charged when ordered, you will be notified
of expected delivery times, if this delay is unacceptable
please advise us and we will refund your card
in full. Credit card transactions are processed
over the internet using the latest encryption,
if you can stand the delay we also except cheques
to the following address:
Clist and Rattle Ltd-
Long Ashton Road
Flax Bourton
Bristol
BS48 3QR
The purchaser is liable for any import duty
to their country.
|
|
|
Returns
and Refunds. If for any reason you wish to
return items to us, that are not damaged,
supplied incorrect or faulty, there will be a
handling charge of 25% of the total invoice price.
Carriage for returned goods will be charged at
cost.Under the distance selling regulations
you have the right to cancel your order for any
item purchased on this website, for a full refund.
This does not apply to any items personalised
to your own specification.
If the item(s) are damaged, faulty or supplied
incorrectly we will replace the item(s) free of
charge or a refund offered.
We reserve the right to alter specification without
notice in the interest of continual improvement.
This does not effect your statutory rights.
|
|
When
will my order arrive? We will normally
send your order to you in 7 days or 1 week which
ever is the sooner. International orders are generally
received in under 20 days.
Rarely. If the item is not available from stock,
we will e-mail you and give you the option of back
order or offered an alternative. You will always
be given the option to cancel your order if you
would rather not wait. We endeavor to display only
bikes that are in stock. |
|
Tax'n'VAT.
For orders made from the UK or the European Union,
17.5% VAT is shown at the checkout. The price shown
on this site is the price you pay, plus any postage
charges if applicable. The total price is always
shown before the end of checkout.
The purchaser is liable for any import duties in
the destination country. |
|
|
| Security.
We are unaware of any cases of credit card fraud
using our shopping system. All credit card numbers
are encrypted when the order is placed using the
latest secure socket layer encryption technology.
They are only decrypted by authorized personnel. |
|
|
| Reaching
Us. If you need to reach us, please email us
on info@bike-direct.co.uk
, alternatively, you can call on 01275 463666 (International
+44 phone without first zero) or fax us on 01275
464463 or write to us at Bike-Direct, Cambridge
Batch Garage, Flax Bourton, Bristol BS48 3QR |
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| Privacy
Policy. Click here
for a detailed overview of our Privacy Policy |
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The
Bit at the End. The contract for the
sale of any cycle or part of supplied by Bike
Direct is made under the jurisdiction of
the law of England and Wales.
If the item is being purchased for use outside
the United Kingdom, the buyer accepts responsibility
for ensuring that the cycle can be imported in
to their country and that it can be used under
the regulations of that country.
The contract between us shall be governed by the
laws of England and Wales and any dispute between
us will be resolved exclusively in the courts
of England and Wales
Your
Statutory rights are not affected
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